As you may be aware, there is a new law that came into effect on 25th May 2018 which ensures all businesses and service providers are legally bound to protect their customer's data. As dental professionals, we have always had protection in place in line with our confidentiality, and data protection policies.
We must keep all records for 10 years from the last date you were seen. Or, for children until they are 25 years old, whichever is longest.
We no longer use paper records. Paper records such as medical history are now scanned into patient digital files and then destroyed immediately.
Details we keep: Name(s), address, date of birth, contact number(s), email address, medical history, notes from treatment, copy of receipt from card machine.
Additional information like your occupation, hobbies and holiday’s are documented to help us know when it is easier for us to contact you and make appointments that are easier for you. This information can be erased if you wish us to do so. Please speak to reception staff.
You have a right to access your information. Please ask to see our right to access policy.
Right to be erased: Some information may be erased, but under our GDC guidelines we cannot erase any details of treatment that may be required in the 10 year period.
If you require any more information please ask to speak to the practice manager and/or data protection officer
If you wish to make a complaint, please contact the practice manager directly on: 01248 353456 or email: firstname.lastname@example.org
If you are unsatisfied with the outcome, you can complain to the GDC (General Dental Council) or to the ICO (Information Commissioners Office).